How do you verify a renter's identity before they arrive?

Knowing who you are entrusting your property to is a legitimate concern for any host. Identity verification reduces the risks linked to false identities, unusual no-shows or problematic behaviour. But how do you go about it in practice, while respecting the rules on personal data?

Identity verification built into Verihost

Verihost offers identity verification as an option, built into the same journey as the deposit. The guest receives a single link and, from their phone, verifies their identity and registers their payment method in a few minutes. The property manager receives the result in their dashboard before arrival.

Why verify your renter's identity?

Most rental platforms (Airbnb, Booking.com, Abritel) ask for a user profile with a photo and an email, but they do not systematically check that the person is who they claim to be. A profile can be created with a false identity or reused by someone else.

Identity verification brings several concrete benefits:

• Deterrence: a renter who knows their identity is verified is less likely to behave irresponsibly or to sublet without permission.
• Traceability: in the event of a dispute or an incident, you know exactly who was staying in your property.
• Regulatory compliance: in some countries and for some types of rental, a form of renter identification may be required by law or by local regulations. Check what applies to your situation.
• Mutual trust: a serious renter generally has no problem verifying themselves — it reassures both parties.

Identity verification methods

There are several approaches, from the simplest to the most robust:

• Online verification through a dedicated solution: the renter sends a photo of their ID document and takes a selfie to confirm it is really them. That comparison is done automatically. It is the most reliable and the most practical method for remote rentals.
• Verification on arrival: you ask for the ID document at check-in, as in a hotel. Practical if you are there, but impossible for self-check-in rentals with a key box or a code.
• A copy of the ID document by email: a simple method, but you end up handling sensitive personal data yourself. That brings GDPR obligations most individuals do not always meet properly.

Online identity verification: how does it work?

Modern identity verification solutions generally work the same way:

1. 1
   Sending a link: the host sends the renter a secure link by email or SMS, before they arrive.
2. 2
   Scanning the ID document: the renter photographs their ID card or passport with their phone.
3. 3
   Confirmation selfie: the renter takes a selfie. The system automatically compares the face with the photo on the ID document.
4. 4
   Result sent to the host: the host receives a notification saying whether the verification passed. The biometric data is not passed on to the host.

The process usually takes the renter less than 3 minutes and can be done from any smartphone.

Fitting identity verification into your deposit journey

The most effective approach is to fit identity verification into the same journey as registering the deposit. The renter then receives a single link, completes both steps (identity + deposit) at once, and the host gets a complete file before arrival.

At Verihost, all the technical work (biometric processing, secure storage of payment data) is handled by certified partners.

What identity verification cannot do

Even robust identity verification does not guarantee impeccable behaviour. It proves the person is who they say they are — not that they will be a good renter. For that, reviews and reputation on the platforms remain a useful indicator.

Likewise, if you manage rentals in regulated areas (classified tourist residences, certain urban zones), specific obligations may apply. These rules vary widely between municipalities and change regularly — check what applies to your situation.

Good practices for the host

• Say in your listing and in your welcome message that you carry out identity verification. Transparency avoids surprises.
• Send the verification link at least 48 to 72 hours before arrival so you have time to deal with any problem.
• Do not store copies of ID documents yourself if you use a solution that delegates that processing to a certified provider.
• Keep the verification files for as long as needed to settle any dispute.

In short

Online identity verification is now within reach of any host, whatever their size. It adds a layer of security without complicating the renter's journey when it is well integrated. Combined with a deposit secured by card registration, it makes for solid protection before every arrival.

To learn more about deposits and good practices in holiday rentals, read our complete 2026 guide or our FAQ.