StayTap: the free digital welcome book for short-term rentals

Welcoming guests has become a real challenge for owners, property managers and short-term rental operators. Between self check-ins, questions that come back again and again, and the growing number of platforms such as Airbnb, Booking or Abritel, passing on all the practical information about a property is not always simple. That is exactly the problem StayTap was built to solve.

Why a digital welcome book?

Even with the best guests, a poorly supported stay quickly creates friction. A good welcome book avoids the main irritants and cuts the volume of messages to handle day to day.

• Access codes and arrival instructions misunderstood
• Repeated questions about the wifi, the heating or the appliances
• Local recommendations shared at the last minute
• House rules forgotten or never read
• Foreign guests lost in front of instructions in French only

A free digital welcome book available even before arrival changes the experience radically — for you as much as for your guests.

The limits of paper booklets

For a long time, the information was left as a paper folder in the property. That method has several drawbacks that complicate management, especially when several properties are handled at once.

• A document that quickly goes out of date and is awkward to update
• No translation for foreign guests
• Information delivered too late, once on site
• Pages damaged, lost or never opened
• Impossible to track when several properties are managed

Today, hosts are looking for a simpler, more modern solution available even before the guest arrives. The StayTap solution for short-term rentals answers precisely that need.

StayTap, the 100% free welcome book

StayTap lets you create a free welcome book in a few minutes, accessible through a simple QR code. The guest scans the code and immediately reaches all the property's information from their phone, with no app to download.

The booklet is translated automatically into 8 languages, which makes it readable by your international guests with no effort on your part. You can create an unlimited number of properties, and the booklet stays entirely free.

Simple to use

The journey was designed to be as smooth as possible, both for the host and for the guest. No installation is required on the guest's side.

• You create your welcome book and add your information.
• You get your QR code and your personalised link.
• The guest scans it and reaches everything, before and during the stay.
• You update your content at any time, in real time.

Going further with StayTap Pro

For hosts who want to automate more, StayTap Pro offers a complete pack bringing together advanced management and automation features.

• Tappy, a 24/7 AI concierge that answers guests' questions in your place
• Cleaning follow-up, with time-stamped photos sent on WhatsApp
• Detailed statistics on your guests' engagement
• A central calendar bringing your Airbnb and Booking reservations together in one place
• Extensive customisation of the booklet, with your colours, your typography and your brand identity

The welcome book stays free, and StayTap Pro comes on top for those who want to save even more time day to day.

A solution suited to owners and property managers

StayTap is aimed at independent owners as much as at management companies handling dozens of properties. Gîtes, campsites, tourist estates, city flats — the booklet adapts to every type of accommodation.

• Independent owners
• Management companies and managers of several properties
• Gîtes, campsites and unusual accommodation
• Estates and tourist accommodation of every kind

Why choose StayTap?

• 100% free welcome book
• Access by QR code, with no app to download
• Automatic translation into 8 languages
• Unlimited number of properties
• Updates in real time
• AI concierge, automations and brand customisation with StayTap Pro
• Compatible with Airbnb, Booking and short-term rentals

A welcome designed for short-term rentals

By digitising the welcome book, StayTap lets owners and short-term rental professionals welcome their guests better while simplifying their day-to-day management. Welcoming becomes simple, professional and reassuring — for you as much as for your guests.

Combined with Verihost for identity verification and the deposit, discovering StayTap lets you build a complete, automated and professional arrival journey, whatever booking platform you use.

To learn more about securing deposits and verifying renters: read our FAQ or read our guide to identity verification.